top of page

CAREERS

Operations Specialist

Remote

Full time

Operations

$60,000–$65,000

Join a mission-driven team working to advance patient safety and regulatory excellence.

​

REAL Solutions Group is seeking a detail-oriented and proactive Operations Specialist with at least three years of operations or general business experience. This position will play a pivotal role in optimizing processes, supporting cross-functional teams, and ensuring seamless day-to-day operations. You’ll collaborate across departments, manage a high-volume workload, and contribute to the success of a dynamic, fast-paced environment. 

Key Responsibilities

​

  • Client and Internal Team Support

    • Provide training and support to the team on operational processes and tools.

    • Provide technical support and troubleshooting assistance to internal staff on hardware, software, and network-related issues.

  • Operational Duties 

    • Monitor and manage the Operations ticketing queue, ensuring proper categorization, assignment, and timely resolution of requests.

    • Develop, implement, and continuously refine operational processes to enhance productivity, optimize workflows, and align with evolving business needs.

    • Support various ad-hoc operational tasks and projects, adapting to dynamic business priorities and contributing to overall organizational success.

  • Cross-Functional Collaboration

    • ​Collaborate with cross-functional teams to identify and execute process improvements that drive efficiency and reduce operational bottlenecks.

    • Partner with the marketing team to develop copy and design graphics (using Canva) for digital channels, including LinkedIn, email campaigns, and blog posts.

    • In collaboration with the Executive Assistant, assist corporate travel logistics and event coordination, ensuring alignment with marketing initiatives, while managing the procurement and distribution of promotional swag to enhance brand visibility.

​

What You Already Have

​

  • Located in Indianapolis, IN metro area, strongly preferred

  • Minimum of 3-5 years operations or general business administration experience

  • Impeccable attention to detail

  • Ability to handle sensitive and confidential information with discretion

  • Ability to anticipate problems, find solutions, and prioritize work accordingly

  • Ability to work in a team setting to effectively manage a high-volume workload with
    critical deadlines

  • Experience with, or proven aptitude for, accounting software such as Quickbooks

  • Proficiency with GSuite and Microsoft Office, including Gmail, Google Calendar, Excel
    and PowerPoint

  • Demonstrated ability to work in a home-based, virtual environment free of distraction

  • Start-up focused mentality, with a solution-oriented attitude

  • Ability to learn new tasks quickly and perform them competently

  • Analytic thinking, great communication skills, efficient and independent working style

  • Ability to effectively prioritize and manage numerous activities

  • Bachelors Degree preferred

​

What We Offer

​​​

  • Remote position 

  • 401k matching and immediate vesting  

  • Generous PTO 

  • Paid Parental Leave​​​​

  • Medical, Dental, and Vision insurance plan 

  • Professional Development and Health and Wellness Stipends

bottom of page